http://www.phpexpo.com Directory of PHP scripts and software. en-us 68 Classifieds Thu, 20 Nov 2008 09:48:21 GMT Thu, 20 Nov 2008 09:48:21 GMT http://www.phpexpo.com/listing/11247/SupportPRO-SupportDesk--Web-Based-helpdesk.html http://www.phpexpo.com/listing/11247/SupportPRO-SupportDesk--Web-Based-helpdesk.html 2008-10-01 SupportPRO is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket. The main features include: *Email Piping: Create/Modify tickets based on customer emails automatically *Feature-packed admin and staff section *Flexible Knowledgebase *AJAX powered user interface *Advanced ticket Rule wizard * POP3 / SMTP support *Downloads : Share with your clients common files such as manuals etc in the download section. *Multiple skins to match your web design *Announcements/ News *Ticket Submission : Submit tickets with allowed types of attachments *Quick View Statistics : View ticket and staff statistics in a graphical manner *Reminders *Private Messages *Unlimited Companies *unlimited Departments * Multiple user addition in the CSV format * User Management API . Two months FREE trial for a full license is available. PHP Scripts, Customer Support, Help Desk http://www.phpexpo.com/listing/11198/SupportTrio-Helpdesk-with-Email-Support-Manager.html http://www.phpexpo.com/listing/11198/SupportTrio-Helpdesk-with-Email-Support-Manager.html 2008-08-07 Complete web-based helpdesk system that manages all incoming and outgoing tickets and e-mail messages through a central, intuitive user interface. The system includes a full-featured knowledge base that can deliver relevant articles based on the questions your clients enter into new tickets. Advanced workflow functions allow you to assign, forward, and comment on tickets while viewing the activity of other administrators in real time. SupportTrio also provides fine control over user permissions, allowing you to maintain a number of separate departments or even entire helpdesks which are accessible to only the most relevant clients and staff members. Additional features include a file library, troubleshooter module, calendar and address book, plus full integration with the TrioLive live chat system. PHP Scripts, Customer Support, Help Desk http://www.phpexpo.com/listing/10973/PHP-Knowledge-Base-Software.html http://www.phpexpo.com/listing/10973/PHP-Knowledge-Base-Software.html 2008-02-21 KbLance.com is a professional knowledge base management system powered by PHP and MySQL.KbLance allows you to quickly and easily organize frequently asked questions, articles, and documentation into a categorized and searchable knowledge base..With KbLance, you can provide your customers with instant answers to their inquiries and support questions. PHP Scripts, Customer Support, Help Desk http://www.phpexpo.com/listing/10597/SupportPRO-SupportDesk-Web-Based-helpdesk-software.html http://www.phpexpo.com/listing/10597/SupportPRO-SupportDesk-Web-Based-helpdesk-software.html 2007-10-26 SupportPRO is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket. The main features include: *Email Piping: Create/Modify tickets based on customer emails automatically *Feature-packed admin and staff section *Flexible Knowledgebase *AJAX powered user interface *Advanced ticket Rule wizard * POP3 / SMTP support *Downloads : Share with your clients common files such as manuals etc in the download section. *Multiple skins to match your web design *Announcements/ News *Ticket Submission : Submit tickets with allowed types of attachments *Quick View Statistics : View ticket and staff statistics in a graphical manner *Reminders *Private Messages *Unlimited Companies *unlimited Departments * Multiple user addition in the CSV format * User Management API . Two months FREE trial for a full license is available. PHP Scripts, Customer Support, Help Desk http://www.phpexpo.com/listing/10572/Facil-Helpdesk.html http://www.phpexpo.com/listing/10572/Facil-Helpdesk.html 2007-10-16 Facil HelpDesk is a ticket system. Your customers can submit tickets via email with atachments or by the web. Facil HelpDesk was designed for small and medium companies with one or more members of staff or for those who want to organise communications. With Facil HelpDesk, you have access to articles, polls of responses, basic reports of usage, tickets assignements, email validation,email notifications,etc. Include features that are available in complex HelpDesk of hundreds of dollars but at a fraction of the cost. It's documentation is simple. It's use is intuitive you will learn to use it in 5 minutes or less. Supports three levels login(user, staff member and administrator) Installation takes 30 seconds, after of uploading files by ftp, visit the online demo(administrative/staff ) at: http://www.demo.cromosoft .com for limited time request, free installation on your web server. PHP Scripts, Customer Support, Help Desk http://www.phpexpo.com/listing/9009/jabITS-Incident-Tracking-System.html http://www.phpexpo.com/listing/9009/jabITS-Incident-Tracking-System.html 2005-01-12 The jab:ITS PHP/MySQL Incident Tracking System for Intranets provides a browser-based means of tracking and reporting customer support/help issues and occurrences. PHP Scripts, Customer Support, Help Desk http://www.phpexpo.com/listing/7463/Help-Desk-Software.html http://www.phpexpo.com/listing/7463/Help-Desk-Software.html 2003-11-06 Our help desk software program, written in PHP with a mySQL back-end, lets you manage your clients' support requests efficiently. Web-based form email support tickets attachments edit your email templates unlimited staff unlimited clients unlimited departments knowledge base rate answers check support statistics and more. PHP Scripts, Customer Support, Help Desk http://www.phpexpo.com/listing/7135/1-Helpdesk-XP-PHP.html http://www.phpexpo.com/listing/7135/1-Helpdesk-XP-PHP.html 2003-06-30 An intelligent web-based helpdesk system. It adopts a more effective ticket sorting/ranking method on top of a new "closed ticket" feature. New features include 1) Icons 2) The "closed" status 3) Flagging 4) Multiple pages 5) New Ticket PHP Scripts, Customer Support, Help Desk http://www.phpexpo.com/listing/3986/E11-HelpDesk.html http://www.phpexpo.com/listing/3986/E11-HelpDesk.html 2002-07-16 e11 is a Helpdesk and Intelligent Mail Management System with Self Help and Knowledge Management. Features: Unlimited no. of reps and customer queries, Internal Mail/Ticket management, E mail, Forms, Self Help, Knowledge Base, Customer History, Customer database management, Address book, Mass Mailing, Promotion, Lead tracking, Built-in Sales and Service modules,Escalation, Exhaustive Reporting, Task Reassignment Auto Responder Manager,mails/tickets to right CSR/rep/employee, and more! PHP Scripts, Customer Support, Help Desk http://www.phpexpo.com/listing/5327/Cerberus-Help-Desk.html http://www.phpexpo.com/listing/5327/Cerberus-Help-Desk.html 2002-02-03 Cerberus Helpdesk is an e-mail response system built to diminish the need for redundant, time-consuming human-interaction with your customers. The system is built to allow your support department to react quickly to inbound customer e-mail inquiries. Using Cerberus Helpdesk you can streamline the management of your customer support, billing issues, bug tracking, sales leads & more. PHP Scripts, Customer Support, Help Desk http://www.phpexpo.com/listing/5349/E11-Helpdesk-Management-Solutions.html http://www.phpexpo.com/listing/5349/E11-Helpdesk-Management-Solutions.html 2002-02-03 e11 is a Helpdesk and Intelligent Mail Management System with Self Help and Knowledge Management. Features: Unlimited no. of reps and customer queries, Internal Mail/Ticket management, E mail, Forms, Self Help, Knowledge Base, Customer History, Customer database management, Address book, Mass Mailing, Promotion, Lead tracking, Built-in Sales and Service modules,Escalation, Exhaustive Reporting, Task Reassignment Auto Responder Manager,mails/tickets to right CSR/rep/employee, Customer and Admin i PHP Scripts, Customer Support, Help Desk http://www.phpexpo.com/listing/5174/PHP-HelpMe-Desk.html http://www.phpexpo.com/listing/5174/PHP-HelpMe-Desk.html 2002-02-03 HelpMe Desk was created using highly skilled programmers. It is perfect for WebHosting companies that would like to offer suppport. In addition it includes a new feature to all new helpdesks that is called Live Support. Which is Live Support and a HelpDesk combined. There are many additional features including a detailed FAQ, User Staff and Admin logins. PHP Scripts, Customer Support, Help Desk http://www.phpexpo.com/listing/5193/PHPtickets.html http://www.phpexpo.com/listing/5193/PHPtickets.html 2002-02-03 This scrips allows you to manage support / sales tickets easily. Keep track of conversations, and answer your customer in order of priority. Require mySQL, PHP4 and a POP server. PHP Scripts, Customer Support, Help Desk http://www.phpexpo.com/listing/5291/Online-Help-Desk.html http://www.phpexpo.com/listing/5291/Online-Help-Desk.html 2002-02-03 Dapper Desk online help desk helps track your customer support requests. Customers can login to request support in an attractive web based interface or customers can send an email to request support. Support requests are assigned a unique ticket ID which is searchable by customers and techs. All tickets are archived. Color coded status codes. PHP Scripts, Customer Support, Help Desk http://www.phpexpo.com/listing/5296/AlarIT-Help-Desk.html http://www.phpexpo.com/listing/5296/AlarIT-Help-Desk.html 2002-02-03 AlarIT Help Desk is built to diminish the need for redundant, time-consuming human-interaction with your customers. It will provide a support organization with a systematic, professional, automated and easy to use system for problems, requests, issues, bugs, notes, procedures and resolutions. It features Staff Personalization, Staff Permissions, Email Forwards, Attachments, Flexible FAQ system, Ticket statistics, Flexible FAQ system, and more. PHP Scripts, Customer Support, Help Desk